Who is The Memoir Agency? 

At Memoir we produce immersive events across the country, aiming to bring meaning to every place and every moment. We specialize in crafting irresistible experiences that spark wonder and forge deep connections. From epic live events to fully immersive environments, we transform stories into unforgettable realities—always aligning with our clients’ goals through imaginative, purposeful storytelling. 

Our core values guide everything we do: 

• Imaginative – We dream boldly and create with vision.
• Healthy – We nurture well-being in our people, partnerships, and practices.
• Tenacious – We persist with grit and determination to achieve excellence.
• Collaborative – We succeed together through trust and teamwork.
• Caring – We lead with empathy and respect for all.

Explore Memoir today: https://memoiragency.com/ 

Position Overview

The Entertainment Operations Manager leads all day-to-day live entertainment operations for Dazzling Nights Orlando, ensuring that performances, staffing, and on-site execution run smoothly and consistently throughout the event season.

This role serves as the primary on-site authority for the Entertainment department, overseeing performers and staff while making real-time decisions that support show quality, team performance, and overall guest experience. The ideal candidate is a confident leader who is comfortable managing teams, solving problems in the moment, and operating with a high level of ownership and accountability.

Core Responsibilities

Pre-Season Support

• Assist with auditions, casting coordination, and rehearsals
• Help prepare performers and teams for a successful opening
• Support the ongoing refinement of SOPs in collaboration with the Director of Live Entertainment

Scheduling & Staffing

• Build and manage performance schedules for the duration of the event
• Adjust staffing plans as needed to meet operational demands
• Ensure consistent and appropriate coverage across all entertainment areas

Cross-Department Coordination

• Act as the primary liaison between Entertainment and internal teams including Production, A/V, Costuming, and Site Operations
• Communicate updates, needs, and challenges clearly and proactively
• Collaborate to resolve issues that impact performances or operations

 Process Execution & Improvement

• Execute established workflows and operational procedures
• Identify opportunities to improve efficiency and organization

Operations & On-Site Leadership

• Lead daily execution of all entertainment operations during the event run
• Serve as the primary decision-maker for real-time operational needs
• Maintain performance quality, timing, and consistency across all entertainment offerings
• Act as the on-site lead in the absence of the Director of Live Entertainment

Team Leadership & Communication

• Directly manage performers, stage managers, and entertainment staff
• Provide clear communication, expectations, and day-to-day leadership
• Address staffing needs, call-outs, and coverage adjustments
• Foster a professional, accountable, and supportive team environment
• Serve as the central point of contact for all entertainment staff

Oversight & Reporting

• Monitor performance quality and team effectiveness
• Maintain daily reports including attendance, staffing updates, and notable issues
• Communicate key updates and insights to leadership

Qualifications & Key Traits

• Experience in live entertainment, event production, or operations management
• Strong leadership skills with comfort managing and directing staff
• Ability to make clear, confident decisions in a fast-paced environment
• Highly organized with strong attention to detail
• Effective communicator across creative and technical teams
• Solutions-oriented with strong problem-solving instincts
• Flexible availability, including nights, weekends, and holidays

Success in This Role

• Entertainment operations run smoothly, on time, and with consistency
• Teams are well-managed, informed, and supported
• Staffing challenges are handled quickly and effectively
• Communication across departments is clear and proactive
• The Director of Live Entertainment can step away from daily operations with confidence

Position Scope

This role is responsible for the execution and management of all on-site entertainment operations.

The Director of Live Entertainment retains oversight of creative direction, casting decisions, and overall departmental strategy.

Compensation & Employment Structure

Position type:  Part-time / Seasonal

Hourly Rate: $28 – $35 per hour, based on experience

This is a part-time seasonal role with hours that will vary based on the project phase. During the pre-season planning period, weekly hours may be limited and scheduled based on project needs. 

the role may scale up to a maximum of 40 hours per week during the primary rehearsal period and lilve event season, beginning in the fall. 

Estimated Weekly Pay (40 hrs max): 

$1,120 – $1,400

Estimated Seasonal Total:

$5,600 – $9,000+ - Based on final season length, confirmed scope, and approved weekly hours. 

Availability is required during evenings, weekends, and peak event periods. Additional hours must be pre-approved and are not expected as part of standard operations.