Immersive Experience Event Manager
Immersive Experience Event Manager
At The Memoir Agency, we craft immersive experiences that transport audiences beyond their everyday reality bringing meaning to every place and moment. Through dynamic storytelling, cutting-edge design, and unparalleled expertise, we bring creativity to life in ways that captivate and inspire.
As a part of The Memoir Agency, you have the incredible opportunity to shape unforgettable experiences and connect with audiences in meaningful ways. Our team members are the heart of everything we do—bringing passion, innovation, and dedication to every project. With a spirit of collaboration and a commitment to excellence, we empower each other to create inspiring moments that leave a lasting impact. We invite you to shine with us as we redefine the art of storytelling.
Memoir is looking for an Immersive Experience Event Manager who has a background in both live events management and production management. We are looking for an individual who can handle the uniqueness of our show which is a blend of a live event and a production set. The ideal candidate is someone who is always thinking two steps ahead and can instruct a large crew of staff to be on the same page on a nightly basis, in real time. Must thrive with real time changes and solving challenges from night to night.
Position Overview:
- Event Manager will provide excellent guest service to ensure Memoir quality standards are met.
- Event Manager will participate in pre-production alongside Producer assisting in hiring, training, scheduling, on site QC walks, and other assigned duties.
- Event Manager will be responsible for all staff both on and off site: Shuttles, valet, on site parking, off site parking, security, PD and event staff and ensure quality standards and protocols are being met.
- Event Manager will walk the event continuously and monitor all staff and activities.
- Event Manager will help promote event safety by monitoring attendees for signs of disruptive behavior, like excessive intoxication, potential environmental hazards (tripping) and escalating issues to management as necessary.
- Event Manager will answer a variety of guest questions, and must be knowledgeable about every aspect of the event, providing the most accurate and up to date information possible.
- Event Manager will assist guests in finding their way through the gardens by offering concise directions and communicating with staff.
- Event Manager will be responsible for overseeing the daily opening and closing procedures of the event.
- Event Manager will be responsible for implementing emergency procedures that arise.
- Event Manager will be responsible for submitting nightly reports detailing the events operations and any issues encountered.
- Event Manager will conduct performance reviews of staff based on nightly observations.
- Event Manager will submit maintenance requests for any identified issues.
- Event Manager will participate in weather calls on their scheduled nights.
- Event Manager will be available on Slack for communication and updates.
- Event Manager will be responsible for scheduling staff, staff communications, and determining nightly staff roles.
- Event Manager reports to the Producer.
Requirements:
- Ability to to complete physically demanding tasks, such as standing and/or walking for long periods of time.
- Ability to work outside in various weather conditions (heat, rain, cold temperatures)
- Ability to lift objects up to 50 lbs. **Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.**
- At least one year of experience in a guest-facing role
- Must be prompt, and be able to work all shifts as assigned.
- Reliable forms of communication & transportation
- Staff provide their own attire, with approval (black pants & shirts are recommended. Closed toe shoes are required at all times)
- Ability to organize, prioritize and execute the operation of the event on a nightly basis.
The Ideal Candidate:
- Has prior event and production experience
- Has high quality customer service experience, excellent problem solving skills, and an acute attention to detail
- Has prior experience with mobile ticketing platforms
- Enjoys interacting with guests and also having a role behind the scenes
- Has prior experience leading and motivating other team members
- Is reliable
- Customer service de-escalation expertise
- Ability to multitask
- Ability to take initiative
- Ability to manage staff, on-site HR, and scheduling
- Ability to write nightly reports and fill out other needed documentation
- Has an outwardly presentable demeanor & attitude
- Has 7 days availability